Customer Service

Customer Service

Questions regarding a product or your order? Let us help. Our customer care team is ready to serve you!

Online Care Team (1.877.547.6873)

  • Mon-Fri: 7am to 5:30pm (PST)

Store Location (250.717.1070)

2600 Enterprise Way. Kelowna, BC V1X 7Y5

  • Mon-Wed: 9am to 6pm
  • Thurs-Fri: 9am to 8pm
  • Sat-Sun: 9am to 6pm

Partnerships & Marketing Team

At Grouse River, we like to partner with great people and organizations to build a better future. Our Corporate Relations team works with local groups and organizations who are eager about improving their communities through outdoor activities.

If you have a Partnership or Marketing inquiry, please visit our Corporate Relations page.


Our commitment is to exceed the expectations of our customers through the provision of an unmatched shopping experience, comprised of superior service, value and quality products.

At Grouse River, we stand behind everything we sell and every interaction you have with us.

We know that you are the most important part of our equation, and our goal is to ensure that every experience you have with us is a GReat one.

You deserve to be treated in a way that is up to your standards, every time.

Your feedback is the key to our continued growth and improvement. You can share your experience with us in any way that is comfortable to you.

    - Fill out the form

    - Call us at 1.877.547.6873

    - Send an e-mail to

    - Complete our online survey here

    - Drop into the store at 2600 Enterprise Way, Kelowna, BC

    We look forward to hearing from you!