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Careers at Grouse River
	At Grouse River we are always on the lookout for exceptional people to join our team. If you are looking for a challenging, dynamic, and rewarding career then you've come to the right place. We take our relationships with our employees to heart, and are interested in applicants that have one. We’re in the business of providing exceptional service and to deliver it we depend on employees that care deeply about our customer experience. Sound interesting? Then you should also know that we offer personalized development planning, participation in a profit sharing program, education assistance, healthy living and fitness benefits plus group benefits and a generous employee discount. We like change and welcome it but one thing remains constant, we're always working hard towards being the best place our employees have ever worked. If any of the positions below are a match for your skills and experience or if you just feel that you would make a positive impact on what we do then we'd love to hear from you! Please send a copy of your resume and cover letter indicating the position you are applying for to: careers@GrouseRiver.com
E-Commerce Sales Specialists – Kelowna, BC
	E-Commerce Sales Specialists are the point of contact for online customers to ensure they are engaged and assisted in a manner that is consistent with the company’s mission and values. Through exceptional service, each E-Commerce Sales Specialist is expected to explore customer needs, capture sales opportunities, and ensure business targets are achieved. Successful candidates will be expected to: Assist our online customers and create sales opportunities from inbound calls and emails while upholding the company’s superior service level through effective customer engagement Achieve sales objectives using a solution based sales approach Effectively communicate via email, telephone, and web chat to uncover and close sales Acquire and maintain up to date product and industry knowledge Provide first-class customer service, before, during, and after the sale Uphold Grouse River’s Core Values of service, passion and integrity Ideal candidates will possess the following qualifications and experience: 1 or more years of successful sales and service experience Excellent verbal and written communication skills A service and goal oriented mindset combined with an outgoing personality Proficiency with basic computer operation including Windows, email, and web browsing (This position will require the use of order management and customer relationship software) A passion for outdoor pursuits is a definite asset
Graphic Design & Marketing Coordinator – Kelowna, BC
	The Graphic Design & Marketing Coordinator position exists to align the company’s vision, marketing and branding into all public forums. By coordinating our graphic design, exploring the elements that speak to Grouse River’s culture, vision and mission and assisting in the coordination of the company’s marketing and promotional opportunities, the role seeks to enhance the company’s branding and ensure consistency and presence across various platforms. Successful candidates will be expected to: Plan, coordinate and develop advertising materials, including print, flyers, radio and web advertising in various markets Evaluate and coordinate consistent branding throughout all marketing materials, including business cards, brochures, in-store promotional materials and store signage Create content and various graphic elements for web and social media use Assist in the planning, creation and final editing of TV/Video and original photography for company use across various mediums and platforms Coordinate and design customer and employee newsletters Explore and plan appropriate sponsorship and charitable opportunities Aid in the execution of strategic marketing and advertising initiatives Assist in the design and creation of private label merchandise and packaging including clothing, accessories, hats and various industry products Ideal candidates will possess the following qualifications and experience: Post-secondary Education in Graphic Design 3+ years’ experience with Graphic Design work Excellent knowledge and skill with Adobe Creative Suite, Desktop publishing tools and Microsoft office suite Proficiency with photography, videography, photo and video editing software and flash animation, a definite asset Excellent verbal and written communication skills Excellent organizational skills and ability to prioritize effectively Customer focus, creativity, flexibility, attention to detail and deadline oriented Ability to work in a fast paced environment
Human Resources Coordinator – Kelowna, BC
	The Human Resources Coordinator position provides support to the Human Resources function in the areas of Recruiting, Payroll and Benefits Administration, general HR support and employee engagement. This position is best suited to candidates that excel in a fast-paced environment, enjoy challenges, are results-driven and would naturally contribute to the inspiring and positive work environment at Grouse River. Successful candidates will be expected to: Support the recruiting function by advertising job postings, screening resumes, completing initial phone interviews, completing reference checks, and preparing job offer documentation as directed by Human Resources Manager Complete all responsibilities related to Payroll Administration for a semi-monthly payroll for hourly and salaried staff, using an automated payroll system Complete all responsibilities related to Benefits Administration Provide general HR administration support and assist with HR projects and reporting, as required Coordinate recognition for birthdays and anniversaries; manage health and wellness programs In conjunction with Human Resources Manager, organize staff events Ideal candidates will possess the following qualifications and experience: Min 2 years of experience in a similar role (including payroll administration) Must have experience with automated payroll processing systems Post- secondary education in HR or a related field Ability to manage competing priorities and able to manage time effectively Strong user of MS Word, Excel, and Outlook Passion for the outdoors is a definite asset Experience in a rapidly growing organization, an asset Excellent verbal and written communication skills
Retail Sales Specialist - Kelowna, BC
	Retail Sales Specialists are a primary point of contact for retail customers to ensure they are engaged and assisted in a manner that is consistent with the company’s mission and values. Through exceptional service, each Retail Sales Specialist is expected to explore customer requirements and capture sales opportunities while contributing to the store’s positive atmosphere and appearance. We are looking for full-time and part-time Retail Sales Specialists for the following departments: Customer Service Footwear Camping Equipment Outerwear Optics and GPS Hunting and Shooting Successful candidates will be expected to: Assist with the attainment of retail sales objectives through ownership of the customer experience and sales process Achieve sales objectives using a solution based sales approach Acquire and maintain up to date product and industry knowledge Provide first-class customer service, before, during, and after the sale Uphold Grouse River’s Core Values of service, passion and integrity Merchandise and maintain the retail environment ***Retail positions require flexibility for scheduling. Full-time positions require availability to work both weekdays and weekends. Ideal candidates will possess the following qualifications and experience: 1 or more years of successful sales and service experience Excellent verbal and written communication skills A service and goal oriented mindset combined with an outgoing personality Positions within the Hunting and Firearms department require a valid firearms possession and acquisition license A passion for outdoor pursuits is a definite asset
Shipping & Receiving Assistant – Kelowna, BC
	The Shipping and Receiving Assistant is responsible for the reception, distribution and allocation of all inventories, including the organization and logistics associated with product warehousing. This position places an emphasis on upholding and enhancing the customer experience by maximizing inventory efficiency. Successful candidates will be expected to: Accurately receive and allocate all products to their appropriate location within established timelines Generate clearance, PO and in-stock reports Ensure all outbound packages reach their intended destination in a manner that ensures the complete satisfaction of the recipient Maintain a high level of communication with, and coordinate activities between, sales and customer service reps to ensure all customer orders and customer warranty issues can be completed within established timelines Minimize inventory related errors by maintaining the warehouse area in a manner that is conducive to space maximization, as well as product identification and allocation. This includes the labelling of products as well as organization of all pending orders and in-store pick-up orders. Ideal candidates possess the following qualifications and experience: 1 year experience in warehousing or stock clerical work High School Diploma Basic mathematical skills Valid Restricted Firearms Possession and Acquisition License (PAL) Required Strong organization skills The ability to lift moderate to heavy products on a regular basis Excellent written and verbal communication skills Above average attention to detail Product knowledge is an asset A passion for outdoor pursuits is a definite asset